1. General principles
Phoenix Georgia works for its clients' satisfaction. If for any reason you are not happy with a product you bought, we are ready to help.
Products can be returned within 14 calendar days of delivery.
2. Return conditions
A returned product must:
- Be unused and in its original condition
- Be in its original packaging
- Come with all accompanying documents (invoice, warranty)
- Have no damage caused by handling
3. How to return
To return a product:
- Contact us at info@phoenix.ge or +995 599 87 20 20
- Give your order number and the reason for the return
- Get return authorisation from our team
- Prepare the product for return
Products sent back without return authorisation will not be accepted.
4. Exceptions
The following cannot be returned:
- Special-order (custom) products
- Cut or modified products
- Hygiene products with opened packaging
- Products returned after installation
5. Refunds
Within 5–10 working days of the return being approved:
- Card payments are refunded to the card
- Other payment methods are refunded by bank transfer
Delivery charges are not refunded unless the error was ours.
6. Faulty products
If you receive a faulty or damaged product, please contact us within 48 hours with photos. In that case we cover the full cost of the exchange or refund.